FLYP the passenger experience
Your airline has evolved. Your technology has raced ahead. Yet one disrupted flight leaves your passengers feeling frustrated. The counter may have gone and what remains often creates more problems than it solves.
It’s time to manage Your flight, Your way.
One platform to manage the entire passenger experience
One AI platform, two solutions. Meet RECOVER and ROAM. RECOVER manages every disruption, from a simple gate change to a full-scale meltdown. ROAM puts your agents on the move, resolving any passenger request at first contact. Less firefighting. More time for passengers.
It's time to RECOVER & ROAM.
Detect, AI Optimise, RECOVER.
Disruption is inevitable. How you handle it is what passengers remember. RECOVER's AI detects the disruption, builds and optimises the solution then rebooks every passenger to your rules. Passengers accept their personalised offer in one tap, or tailor it to suit.
Lower costs. Reputation intact.
AI-optimised: smarter decisions, lower costs
Every recovery offer automated and visible in real time, with agents able to step in at any point
Multi-channel communication with automatic translation
A passenger portal for every disruption event
One dashboard for everything
View your entire operation and every recovery solution on one screen.
Self-service that feels first class
Our passenger portal turns chaos into calm. AI-optimised recovery offers arrive as a one-click solution, or passengers can tailor their own, within your rules.
Communication is key
Relevant, accurate and timely. Our integrated notification engine reaches passengers faster across every channel, with options for automatic translation. Use it for any notification, not just disruption.
Death to the counter
No more queues at counters. Disruption management is now mobile with ROAM. Your agents can rebook flights, book hotels, issue vouchers and arrange ground transport, from anywhere.
Disruption costs in real-time
Know what every disruption is costing you, as it happens.
The counter has gone. The agent hasn't.
Your passengers chose self-service. Your airport chose kiosks. Your agents? Still tied to a desk that no longer exists. ROAM frees them to help anyone, anywhere, first time.
Real-time view of the entire airport operation
Check-in and boarding
Passport and document checks
Capture ancillary revenue with fast payments
The airport is now mobile
View your entire operation from anywhere
Mobile boarding pass
Grow ancillary revenue with quick payments
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Check in and seat selection on mobile
Camera scan to board passengers
Manage any disruption event from anywhere – Flights, hotels, transport and more
View your entire operation from anywhere
Check in and seat selection on mobile
Mobile boarding pass
Scan in app to board passengers
Grow airport revenue with quick ancillary transactions and targeted upsell messaging
Manage any disruption event from anywhere – Flights, hotels, transport and more
More than just a tech stack
Seamless integration
Seamless integration with your core systems including your PSS and Flight Operations System, delivering a smoother passenger experience, better decisions and greater automation.
AI enabled
FLYP's intelligence guides every recommended action, so your team decides faster and with greater confidence.
Partner ecosystem
A broad partner ecosystem that breaks down legacy silos. Choose the partners you need, or we will onboard new ones in your region.
Meet the founders
P.S. this is not our first flight
Get started today
Tell us about your operation and we will arrange a demo tailored to your needs.
Still have questions?
If you can't find the answer here, contact the team and we'll be happy to help.
FLYP is airline software built by people who have spent decades in the industry. It combines AI-powered disruption management with a mobile app for airport agents, so your operations control centre and frontline teams work from the same real-time picture.
Our AI analyses live operational and passenger data to build the optimal recovery plan and prioritise the passengers who need help most, such as those with tight connections, special assistance needs or high-value customers. Your team stays in control, every time. FLYP detects, optimises and recovers.
FLYP connects to a network of partners for services like hotels, ground transport, meal vouchers and passenger notifications. Most of these are covered under a single FLYP agreement, so you don't need to negotiate, contract and integrate each supplier separately. That means faster onboarding and one point of contact.
FLYP runs on Amazon Web Services (AWS) for enterprise-grade reliability, scalability and security. FLYP is working towards ISO 27001 certification.
FLYP integrates with your core systems, including PSS, DCS and operations control. We manage all new integration and development for you. Where your PSS is already supported, implementation takes weeks, not months.